Effective Date: [14 January 2025]
Thank you for choosing Progiez for your NPTEL assignment solutions. We are dedicated to delivering top-quality services and ensuring your satisfaction. Please read this Refund Policy carefully before making a purchase.
1. Refund Eligibility
We offer a 100% money-back guarantee if our services do not meet your expectations or if we are unable to resolve any issues you encounter. To qualify for a refund, the following conditions must be met:
- Refund Request Timeframe: Refund requests must be submitted within 3 day of purchase.
- Unaccessed Content: The purchased NPTEL assignment answers must not have been downloaded, accessed, or used in any form.
Note: Refunds may also be considered if the content provided is completely unusable and no viable solution can be offered.
2. How to Request a Refund
To initiate a refund, follow these steps:
- Send an Email: Contact us at contact@progiez.com or fill this Contact form with the subject line: “Refund Request – [Your Order Number].”
- Explain the Issue: Provide a brief explanation of why you are requesting a refund.
- Include Necessary Details: Be sure to include your order number, full name, and contact information in the email.
3. Refund Process
Once your refund request is received and approved, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the transaction.
4. Exceptions to Refunds
Refunds will not be granted in the following cases:
- The refund request was submitted after the 3-day timeframe.
- The NPTEL assignment answers have already been downloaded, accessed, or used.
- The issue arises from user error, misunderstanding, or lack of proper knowledge rather than the quality or usability of the content.
Thank you for choosing Progiez. If you have any questions about this policy or need further assistance, feel free to reach out to us at contact@progiez.com.